https://wiki.cc.ncu.edu.tw/wikicc/index.php?action=history&feed=atom&title=Service_Desk%E5%80%BC%E7%8F%AD%E8%A8%93%E7%B7%B4%E6%96%87%E4%BB%B6
Service Desk值班訓練文件 - 修訂歷史
2026-05-12T09:31:29Z
本 Wiki 上此頁面的修訂歷史
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Center18 於 2016年3月23日 (三) 07:51
2016-03-23T07:51:12Z
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<td colspan="2" style="background-color: white; color:black; text-align: center;">←上個修訂</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">於 2016年3月23日 (三) 07:51 的修訂</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l61" >行 61：</td>
<td colspan="2" class="diff-lineno">行 61：</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||[[網路管理維護#教職員宿網|教職員宿網]]</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||[[網路管理維護#教職員宿網|教職員宿網]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||教職員宿網  </div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||教職員宿網  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>||<del class="diffchange diffchange-inline">王雅慈</del>/<del class="diffchange diffchange-inline">57514</del>/<del class="diffchange diffchange-inline">center11</del>@cc.ncu.edu.tw</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>||<ins class="diffchange diffchange-inline">賴志光</ins>/<ins class="diffchange diffchange-inline">57541</ins>/<ins class="diffchange diffchange-inline">center59</ins>@cc.ncu.edu.tw</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||</div></td></tr>
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Center18
https://wiki.cc.ncu.edu.tw/wikicc/index.php?title=Service_Desk%E5%80%BC%E7%8F%AD%E8%A8%93%E7%B7%B4%E6%96%87%E4%BB%B6&diff=3902&oldid=prev
Center18：/* 電算中心業務 */
2010-11-25T06:03:23Z
<p><span dir="auto"><span class="autocomment">電算中心業務</span></span></p>
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<td colspan="2" style="background-color: white; color:black; text-align: center;">←上個修訂</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">於 2010年11月25日 (四) 06:03 的修訂</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l66" >行 66：</td>
<td colspan="2" class="diff-lineno">行 66：</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||[[網路管理維護#行政大樓網路|行政大樓網路]]</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||[[網路管理維護#行政大樓網路|行政大樓網路]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||行政大樓電腦及網路</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||行政大樓電腦及網路</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>||<del class="diffchange diffchange-inline">黃聖傑</del>/<del class="diffchange diffchange-inline">57543</del>/<del class="diffchange diffchange-inline">center32</del>@cc.ncu.edu.tw</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>||<ins class="diffchange diffchange-inline">戴元任</ins>/<ins class="diffchange diffchange-inline">57504</ins>/<ins class="diffchange diffchange-inline">center24</ins>@cc.ncu.edu.tw</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td></tr>
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Center18
https://wiki.cc.ncu.edu.tw/wikicc/index.php?title=Service_Desk%E5%80%BC%E7%8F%AD%E8%A8%93%E7%B7%B4%E6%96%87%E4%BB%B6&diff=3901&oldid=prev
Center18：/* 值班相關系統 */
2010-11-25T02:53:48Z
<p><span dir="auto"><span class="autocomment">值班相關系統</span></span></p>
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<td colspan="2" style="background-color: white; color:black; text-align: center;">←上個修訂</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">於 2010年11月25日 (四) 02:53 的修訂</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l41" >行 41：</td>
<td colspan="2" class="diff-lineno">行 41：</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*電腦教室管理:[http://140.115.1.206/dsys/frame.php]</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*電腦教室管理:[http://140.115.1.206/dsys/frame.php]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*修改SPARC密碼:[https://uncia.cc.ncu.edu.tw/newpass/]</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*修改SPARC密碼:[https://uncia.cc.ncu.edu.tw/newpass/]</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*微軟CA FAQ:[http://<del class="diffchange diffchange-inline">software</del>.ncu.edu.tw<del class="diffchange diffchange-inline">/index.html</del>]</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*微軟CA FAQ:[http://<ins class="diffchange diffchange-inline">portal</ins>.ncu.edu.tw]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*電子計算機中心:[http://www.cc.ncu.edu.tw/]</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*電子計算機中心:[http://www.cc.ncu.edu.tw/]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*全校系統網路管理小組(SNMG):[https://140.115.17.31/sysmgr/]</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*全校系統網路管理小組(SNMG):[https://140.115.17.31/sysmgr/]</div></td></tr>
</table>
Center18
https://wiki.cc.ncu.edu.tw/wikicc/index.php?title=Service_Desk%E5%80%BC%E7%8F%AD%E8%A8%93%E7%B7%B4%E6%96%87%E4%BB%B6&diff=3900&oldid=prev
Center18：/* 值班老師注意事項 */
2010-11-25T02:50:17Z
<p><span dir="auto"><span class="autocomment">值班老師注意事項</span></span></p>
<table class="diff diff-contentalign-left" data-mw="interface">
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<td colspan="2" style="background-color: white; color:black; text-align: center;">←上個修訂</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">於 2010年11月25日 (四) 02:50 的修訂</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l22" >行 22：</td>
<td colspan="2" class="diff-lineno">行 22：</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*上班時，請撥電話確認57500已轉到57555，如未轉接請於每支電話(57500)上撥104+7555 (記住!!是4碼)  </div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*上班時，請撥電話確認57500已轉到57555，如未轉接請於每支電話(57500)上撥104+7555 (記住!!是4碼)  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*請支援並協助工讀生值班所遇到之問題.  </div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*請支援並協助工讀生值班所遇到之問題.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">:*下班時，確認收到工讀生 e-mail 整理好的 excel 檔案，並將 excel檔案放到 https://wiki.dd.ncu.edu.tw/mediawiki/index.php/Help-desk  </del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*下午請於17:00關門，關門前請確認桌面整潔及關閉電腦.</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*下午請於17:00關門，關門前請確認桌面整潔及關閉電腦.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*Service Desk服務之建議及問題請到Mantis的[Service Desk系統]回報問題</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*Service Desk服務之建議及問題請到Mantis的[Service Desk系統]回報問題</div></td></tr>
</table>
Center18
https://wiki.cc.ncu.edu.tw/wikicc/index.php?title=Service_Desk%E5%80%BC%E7%8F%AD%E8%A8%93%E7%B7%B4%E6%96%87%E4%BB%B6&diff=3899&oldid=prev
Center18：/* 值班工讀生注意事項 */
2010-11-25T02:47:36Z
<p><span dir="auto"><span class="autocomment">值班工讀生注意事項</span></span></p>
<table class="diff diff-contentalign-left" data-mw="interface">
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<col class="diff-content" />
<col class="diff-marker" />
<col class="diff-content" />
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<td colspan="2" style="background-color: white; color:black; text-align: center;">←上個修訂</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">於 2010年11月25日 (四) 02:47 的修訂</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2" >行 2：</td>
<td colspan="2" class="diff-lineno">行 2：</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*早上請準時於08:00 到Service Desk，並登入值班系統報到  </div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*早上請準時於08:00 到Service Desk，並登入值班系統報到  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*上班時，請與值班老師確認57500已轉到57555，如未轉接請於每支電話(57500)上撥104+7555 (記住!!是4碼)，並使用抽屜內之抹布清潔桌面.</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*上班時，請與值班老師確認57500已轉到57555，如未轉接請於每支電話(57500)上撥104+7555 (記住!!是4碼)，並使用抽屜內之抹布清潔桌面.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*<del class="diffchange diffchange-inline">下班時，請 e-mail 整理好的 excel 檔案給值班老師，並關閉空調、印表機及電腦，並通知值班老師來關門</del>.  </div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*<ins class="diffchange diffchange-inline">下班時，請關閉空調、印表機及電腦，並通知值班老師來關門</ins>.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*燈光開啟原則:<del class="diffchange diffchange-inline">值16</del>:00~17:<del class="diffchange diffchange-inline">00時段同學，請於上班時將所有燈光開啟，如因天候不佳光線不足請隨時開啟所有燈光</del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*燈光開啟原則:<ins class="diffchange diffchange-inline">16</ins>:00~17:<ins class="diffchange diffchange-inline">00時段的值班同學，請於上班時將所有燈光開啟，如因天候不佳光線不足請隨時開啟所有燈光</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*服務要點</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*服務要點</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>::*電話來找中心人員(或某業務承辦人)-->直接轉接電話-->紀錄於excel</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>::*電話來找中心人員(或某業務承辦人)-->直接轉接電話-->紀錄於excel</div></td></tr>
</table>
Center18
https://wiki.cc.ncu.edu.tw/wikicc/index.php?title=Service_Desk%E5%80%BC%E7%8F%AD%E8%A8%93%E7%B7%B4%E6%96%87%E4%BB%B6&diff=3898&oldid=prev
Center18 於 2010年11月25日 (四) 02:46
2010-11-25T02:46:45Z
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<table class="diff diff-contentalign-left" data-mw="interface">
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<td colspan="2" style="background-color: white; color:black; text-align: center;">←上個修訂</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">於 2010年11月25日 (四) 02:46 的修訂</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1" >行 1：</td>
<td colspan="2" class="diff-lineno">行 1：</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=值班工讀生注意事項=</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=值班工讀生注意事項=</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*早上請準時於08:00 到Service <del class="diffchange diffchange-inline">Desk,並登入值班系統報到 </del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*早上請準時於08:00 到Service <ins class="diffchange diffchange-inline">Desk，並登入值班系統報到 </ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*<del class="diffchange diffchange-inline">上班時,請與值班老師確認57500已轉到57555,如未轉接請於每支電話</del>(57500)上撥104+7555 (記住!!是4碼)<del class="diffchange diffchange-inline">,並使用抽屜內之抹布清潔桌面</del>.</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*<ins class="diffchange diffchange-inline">上班時，請與值班老師確認57500已轉到57555，如未轉接請於每支電話</ins>(57500)上撥104+7555 (記住!!是4碼)<ins class="diffchange diffchange-inline">，並使用抽屜內之抹布清潔桌面</ins>.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*<del class="diffchange diffchange-inline">下班時,請 </del>e-mail 整理好的 excel <del class="diffchange diffchange-inline">檔案給值班老師,並關閉空調、印表機及電腦,並通知值班老師來關門</del>.  </div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*<ins class="diffchange diffchange-inline">下班時，請 </ins>e-mail 整理好的 excel <ins class="diffchange diffchange-inline">檔案給值班老師，並關閉空調、印表機及電腦，並通知值班老師來關門</ins>.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*燈光開啟原則:值16:00~17:<del class="diffchange diffchange-inline">00時段同學,請於上班時將所有燈光開啟,如因天候不佳光線不足請隨時開啟所有燈光</del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*燈光開啟原則:值16:00~17:<ins class="diffchange diffchange-inline">00時段同學，請於上班時將所有燈光開啟，如因天候不佳光線不足請隨時開啟所有燈光</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*服務要點</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*服務要點</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>::*電話來找中心人員(或某業務承辦人)-->直接轉接電話-->紀錄於excel</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>::*電話來找中心人員(或某業務承辦人)-->直接轉接電話-->紀錄於excel</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>::*電話詢問問題-->紀錄於excel-->依Service Desk SOP(<del class="diffchange diffchange-inline">無解決方案登錄於Mantis,有解決方案直接處理</del>)</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>::*電話詢問問題-->紀錄於excel-->依Service Desk SOP(<ins class="diffchange diffchange-inline">無解決方案登錄於Mantis，有解決方案直接處理</ins>)</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>::*現場來找中心人員(或某業務承辦人)-->直接告知座位-->紀錄於excel</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>::*現場來找中心人員(或某業務承辦人)-->直接告知座位-->紀錄於excel</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>::*<del class="diffchange diffchange-inline">寒暑假中午吃飯時間,兩人互相協調,至少有一人於座位上服務</del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>::*<ins class="diffchange diffchange-inline">寒暑假中午吃飯時間，兩人互相協調，至少有一人於座位上服務</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>::*<del class="diffchange diffchange-inline">維持一人接值班電話,另一人則協助中心人員機動性的要求幫忙,隨時保持至少一個人留守櫃台</del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>::*<ins class="diffchange diffchange-inline">維持一人接值班電話，另一人則協助中心人員機動性的要求幫忙，隨時保持至少一個人留守櫃台</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>::*<del class="diffchange diffchange-inline">請隨時保持專業的服務形象,以給受服務者良好的印象,所以請務必注意下列事項</del>:</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>::*<ins class="diffchange diffchange-inline">請隨時保持專業的服務形象，以給受服務者良好的印象，所以請務必注意下列事項</ins>:</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:::*注意服裝儀容端莊及禮儀</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:::*注意服裝儀容端莊及禮儀</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:::*勿玩電腦遊戲</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:::*勿玩電腦遊戲</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:::*勿電話聊天</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:::*勿電話聊天</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:::*隨時保持櫃台環境清潔</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:::*隨時保持櫃台環境清潔</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:::*<del class="diffchange diffchange-inline">如有狗進入志希館也請將狗趕出,流浪狗請大聲喝斥配合驅趕手勢</del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:::*<ins class="diffchange diffchange-inline">如有狗進入志希館也請將狗趕出，流浪狗請大聲喝斥配合驅趕手勢</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*Service Desk服務之建議及問題請到Mantis的[Service Desk系統]回報問題</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*Service Desk服務之建議及問題請到Mantis的[Service Desk系統]回報問題</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=值班老師注意事項=</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=值班老師注意事項=</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*早上請準時於08:00開門  </div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*早上請準時於08:00開門  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*<del class="diffchange diffchange-inline">上班時,請撥電話確認57500已轉到57555,如未轉接請於每支電話</del>(57500)上撥104+7555 (記住!!是4碼)  </div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*<ins class="diffchange diffchange-inline">上班時，請撥電話確認57500已轉到57555，如未轉接請於每支電話</ins>(57500)上撥104+7555 (記住!!是4碼)  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*請支援並協助工讀生值班所遇到之問題.  </div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*請支援並協助工讀生值班所遇到之問題.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*<del class="diffchange diffchange-inline">下班時,確認收到工讀生 </del>e-mail 整理好的 excel <del class="diffchange diffchange-inline">檔案,並將 </del>excel檔案放到 https://wiki.dd.ncu.edu.tw/mediawiki/index.php/Help-desk   </div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*<ins class="diffchange diffchange-inline">下班時，確認收到工讀生 </ins>e-mail 整理好的 excel <ins class="diffchange diffchange-inline">檔案，並將 </ins>excel檔案放到 https://wiki.dd.ncu.edu.tw/mediawiki/index.php/Help-desk   </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*下午請於17:<del class="diffchange diffchange-inline">00關門,關門前請確認桌面整潔及關閉電腦</del>.</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*下午請於17:<ins class="diffchange diffchange-inline">00關門，關門前請確認桌面整潔及關閉電腦</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*Service Desk服務之建議及問題請到Mantis的[Service Desk系統]回報問題</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*Service Desk服務之建議及問題請到Mantis的[Service Desk系統]回報問題</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=找人及接電話服務要點=</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=找人及接電話服務要點=</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*找人</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*找人</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>::*如找主任及副主任請轉電話給賴韻如(Carol)<del class="diffchange diffchange-inline">57535,若未接聽,請用留言留下姓名及聯絡電話</del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>::*如找主任及副主任請轉電話給賴韻如(Carol)<ins class="diffchange diffchange-inline">57535，若未接聽，請用留言留下姓名及聯絡電話</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>::*<del class="diffchange diffchange-inline">如找中心同仁,請先電話確認是否在座位,再協助指示或帶領至中心同仁座位</del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>::*<ins class="diffchange diffchange-inline">如找中心同仁，請先電話確認是否在座位，再協助指示或帶領至中心同仁座位</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*接電話時</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*接電話時</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>::*接電話時:”電算中心您好!”</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>::*接電話時:”電算中心您好!”</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*轉接電話</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*轉接電話</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>::*問明來電人員單位/<del class="diffchange diffchange-inline">姓名及分機及想轉接之人員,範例</del>:<del class="diffchange diffchange-inline">”請問您的單位大名及分機,……</del>..<del class="diffchange diffchange-inline">,請稍候我為您轉接”,記錄於紀錄表</del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>::*問明來電人員單位/<ins class="diffchange diffchange-inline">姓名及分機及想轉接之人員，範例</ins>:<ins class="diffchange diffchange-inline">”請問您的單位大名及分機，……</ins>..<ins class="diffchange diffchange-inline">，請稍候我為您轉接”，記錄於紀錄表</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>::*<del class="diffchange diffchange-inline">查表得知分機,按轉接鍵後按分機,並在接通話後告知轉接某單位某人電話後掛斷電話,範例</del>: <del class="diffchange diffchange-inline">“您好,轉接圖書館陳組長電話,請稍後”</del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>::*<ins class="diffchange diffchange-inline">查表得知分機，按轉接鍵後按分機，並在接通話後告知轉接某單位某人電話後掛斷電話，範例</ins>: <ins class="diffchange diffchange-inline">“您好，轉接圖書館陳組長電話，請稍後”</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>::*如5 <del class="diffchange diffchange-inline">聲鈴響後無人接聽,按轉接鍵與來電人員通話,告知人未在座位上,將通知回覆來電,範例</del>: <del class="diffchange diffchange-inline">“您好,戴元任組長現在不在座位上,會留言通知他回電”,使用ServiceDesk值班系統留言功能通知,範例如下圖</del>: [[Image:sendmsg.jpg]]</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>::*如5 <ins class="diffchange diffchange-inline">聲鈴響後無人接聽，按轉接鍵與來電人員通話，告知人未在座位上，將通知回覆來電，範例</ins>: <ins class="diffchange diffchange-inline">“您好，戴元任組長現在不在座位上，會留言通知他回電”，使用ServiceDesk值班系統留言功能通知，範例如下圖</ins>: [[Image:sendmsg.jpg]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=值班相關系統=</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=值班相關系統=</div></td></tr>
</table>
Center18
https://wiki.cc.ncu.edu.tw/wikicc/index.php?title=Service_Desk%E5%80%BC%E7%8F%AD%E8%A8%93%E7%B7%B4%E6%96%87%E4%BB%B6&diff=3897&oldid=prev
Center18：/* 找人及接電話服務要點 */
2010-11-25T02:44:45Z
<p><span dir="auto"><span class="autocomment">找人及接電話服務要點</span></span></p>
<table class="diff diff-contentalign-left" data-mw="interface">
<col class="diff-marker" />
<col class="diff-content" />
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<col class="diff-content" />
<tr style="vertical-align: top;" lang="zh-TW">
<td colspan="2" style="background-color: white; color:black; text-align: center;">←上個修訂</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">於 2010年11月25日 (四) 02:44 的修訂</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l28" >行 28：</td>
<td colspan="2" class="diff-lineno">行 28：</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=找人及接電話服務要點=</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=找人及接電話服務要點=</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*找人</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*找人</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>::*<del class="diffchange diffchange-inline">如找主任及副主任請轉電話給吳銹美57535</del>,若未接聽,請用留言留下姓名及聯絡電話</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>::*<ins class="diffchange diffchange-inline">如找主任及副主任請轉電話給賴韻如(Carol)57535</ins>,若未接聽,請用留言留下姓名及聯絡電話</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>::*如找中心同仁,請先電話確認是否在座位,再協助指示或帶領至中心同仁座位</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>::*如找中心同仁,請先電話確認是否在座位,再協助指示或帶領至中心同仁座位</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*接電話時</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*接電話時</div></td></tr>
</table>
Center18
https://wiki.cc.ncu.edu.tw/wikicc/index.php?title=Service_Desk%E5%80%BC%E7%8F%AD%E8%A8%93%E7%B7%B4%E6%96%87%E4%BB%B6&diff=3896&oldid=prev
Center18：/* 值班相關系統 */
2010-11-25T02:29:26Z
<p><span dir="auto"><span class="autocomment">值班相關系統</span></span></p>
<table class="diff diff-contentalign-left" data-mw="interface">
<col class="diff-marker" />
<col class="diff-content" />
<col class="diff-marker" />
<col class="diff-content" />
<tr style="vertical-align: top;" lang="zh-TW">
<td colspan="2" style="background-color: white; color:black; text-align: center;">←上個修訂</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">於 2010年11月25日 (四) 02:29 的修訂</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l38" >行 38：</td>
<td colspan="2" class="diff-lineno">行 38：</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=值班相關系統=</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=值班相關系統=</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*ServiceDesk值班管理系統:[https://donkey.cc.ncu.edu.tw/~<del class="diffchange diffchange-inline">sdduty</del>/]</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*ServiceDesk值班管理系統:[https://donkey.cc.ncu.edu.tw/~<ins class="diffchange diffchange-inline">duty</ins>/<ins class="diffchange diffchange-inline">index.php</ins>]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*Mantis問題回報系統:[https://mantis.dd.ncu.edu.tw/]</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*Mantis問題回報系統:[https://mantis.dd.ncu.edu.tw/]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*電腦教室管理:[http://140.115.1.206/dsys/frame.php]</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*電腦教室管理:[http://140.115.1.206/dsys/frame.php]</div></td></tr>
</table>
Center18
https://wiki.cc.ncu.edu.tw/wikicc/index.php?title=Service_Desk%E5%80%BC%E7%8F%AD%E8%A8%93%E7%B7%B4%E6%96%87%E4%BB%B6&diff=3002&oldid=prev
Center32：/* 電算中心業務 */
2009-03-30T03:23:37Z
<p><span dir="auto"><span class="autocomment">電算中心業務</span></span></p>
<table class="diff diff-contentalign-left" data-mw="interface">
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<td colspan="2" style="background-color: white; color:black; text-align: center;">←上個修訂</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">於 2009年3月30日 (一) 03:23 的修訂</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l67" >行 67：</td>
<td colspan="2" class="diff-lineno">行 67：</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||[[網路管理維護#行政大樓網路|行政大樓網路]]</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||[[網路管理維護#行政大樓網路|行政大樓網路]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||行政大樓電腦及網路</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||行政大樓電腦及網路</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>||<del class="diffchange diffchange-inline">戴元任</del>/<del class="diffchange diffchange-inline">57504</del>/<del class="diffchange diffchange-inline">center24</del>@cc.ncu.edu.tw</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>||<ins class="diffchange diffchange-inline">黃聖傑</ins>/<ins class="diffchange diffchange-inline">57543</ins>/<ins class="diffchange diffchange-inline">center32</ins>@cc.ncu.edu.tw</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>|-</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>||</div></td></tr>
</table>
Center32
https://wiki.cc.ncu.edu.tw/wikicc/index.php?title=Service_Desk%E5%80%BC%E7%8F%AD%E8%A8%93%E7%B7%B4%E6%96%87%E4%BB%B6&diff=2983&oldid=prev
Center31：/* 值班老師注意事項 */
2009-03-17T04:46:46Z
<p><span dir="auto"><span class="autocomment">值班老師注意事項</span></span></p>
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<td colspan="2" style="background-color: white; color:black; text-align: center;">←上個修訂</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">於 2009年3月17日 (二) 04:46 的修訂</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l20" >行 20：</td>
<td colspan="2" class="diff-lineno">行 20：</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=值班老師注意事項=</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>=值班老師注意事項=</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*早上請準時於08:00開門  </div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*早上請準時於08:00開門  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>:*上班時,<del class="diffchange diffchange-inline">請撥電話確認57534/57500已轉到57555</del>,如未轉接請於每支電話(57500<del class="diffchange diffchange-inline">,57534 </del>)上撥104+7555 (記住!!是4碼)  </div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>:*上班時,<ins class="diffchange diffchange-inline">請撥電話確認57500已轉到57555</ins>,如未轉接請於每支電話(57500)上撥104+7555 (記住!!是4碼)  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*請支援並協助工讀生值班所遇到之問題.  </div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*請支援並協助工讀生值班所遇到之問題.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*下班時,確認收到工讀生 e-mail 整理好的 excel 檔案,並將 excel檔案放到 https://wiki.dd.ncu.edu.tw/mediawiki/index.php/Help-desk   </div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>:*下班時,確認收到工讀生 e-mail 整理好的 excel 檔案,並將 excel檔案放到 https://wiki.dd.ncu.edu.tw/mediawiki/index.php/Help-desk   </div></td></tr>
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Center31